Business Operations Analyst

About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role

The Business Operations Analyst will be responsible for supporting the seamless integration, optimization, and effective utilization of the sales CRM and its integrations with other relevant platforms.

Responsibilities

• Drive projects that impact topline / bottomline metrics, presenting outcomes to the leadership.
• Build scalable tools and processes for global Sales and Operations teams.
• Build relationships with Sales and Operations leaders across geographies to implement change management through new tool and process implementation, in order to improve sales metrics.

Qualifications

• Undergraduate degree with 1-2 years of experience in sales processes and metrics and configuring sales CRM systems (zoho preferable)
• Problem solver and prioritization skills to direct your own efforts
• Ability to communicate efficiently with stakeholders, including cross-functional teams
• Proactive mindset
• Proficiency in English and Spanish

Benefits

• Company-funded Health and Dental Insurance for employees and immediate family members
• Life insurance
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium
• 13% Saving funds
• $2,000 MXN monthly grocery coupons
• $2,000 USD annual Coworking Travel allowance
• $2,000 USD annual Professional Development allowance
• $500 USD annual Fitness allowance
• $500 USD Phone Finance allowance
• $250 USD Home Office equipment allowance
• $200 USD Headphone allowance

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening