Site Reliability Engineer

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

At Broadridge Trading & Connectivity Solutions, we're dedicated to fostering a culture of empowerment and collaboration, where technology and customer experience drive our mission. As part of a global team of production experts working in a “Follow the Sun” support model, we seek a skilled Site Reliability Engineer to join us. You'll play a pivotal role in ensuring our mission-critical production systems' availability, security, integrity, and performance. If you have a solid background in support, infra & software engineering and are familiar with modern Agile/DevOps practices (Automation, CI/CD pipeline…), we’d love to get in touch with you!

Responsibilities

Platform Monitoring, Incident Management & Level 2/3 support:

• Manage daily operations of client-hosted platforms, ensuring proactive monitoring and swift incident resolution.
• Participate in production shift duties to cover APAC, EMEA, and Americas regions and ensure 24/6 support. This may include working different time shifts as needed to provide coverage across multiple time zones.
• Coordinate incident responses, communicate with stakeholders, and conduct post-mortem analyses.
• Regularly review system capacity and performance, initiating upgrades and maintenance as needed.
• Utilize data analytics to anticipate trends and potential challenges.

Implementation & Change Management:

• Act as a gatekeeper for the change control process, collaborating with clients, partners, and internal teams.
• Review and deploy customer platforms, assessing and scheduling enhancements/upgrades.
• Improve and automate production tools/scripts to enhance monitoring, failover, and backup/recovery processes.

Project & Engineering:

• Lead technical projects, including enhancements to production tools and validation of new technical solutions.
• Participate in global initiatives to roll out large-scale platforms, ensuring alignment with best practices.
• Lead the transformation of the Site Reliability Engineering department to ensure we use the best technologies available.

Your Profile

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Minimum 5 years of experience as an Application Support or DevOps Engineer in the financial industry.
• Strong analytical and troubleshooting skills with a production-oriented mindset.
• Good general IT knowledge (OS Linux, networking, SQL database, Docker...)
• Proficiency in scripting/programming languages such as Bash/Shell, Perl, Python, or Java.
• Knowledge of Agile/DevOps practices, automation tools (e.g., Ansible, Jenkins), and CI/CD pipelines.
• Knowledge of the financial market or experience with the FIX protocol is a plus.
• Experience with monitoring platforms (Nagios, ITRS) and data visualization tools.
• Familiarity with ITIL framework and service management best practices.
• Availability and willingness to work flexible hours, including weekends and holidays.

Expected Behavior:

• Committed, self-motivated, and fast learner.
• Strong team spirit with excellent communication skills.
• Proactive, independent, and able to thrive in high-pressure environments.
• Adaptable to changing work schedules and able to maintain high performance across different time shifts.
• Fluency in English is essential.

#LI-KA2 #LI-Hybrid

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.