Retail Credit Function Head

Who are we?

Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading

digital lending product, Tunaiku has the distinction of being the first FinTech product in

Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we

managed to get listed on the Indonesian Stock Exchange.

How did we manage to do that?

We are changing people’s perception of a bank. We believe we are the innovators who combine

customer focus principles with creating technology-based impact. We incorporate freedom and

flexibility as part of our startup working culture DNA to encourage innovation in creating better

financial solutions for the banking industry. We think of ourselves as, ‘A technology company

with a banking license’. For this reason, we ‘Act like a FinTech, and think like a Bank.’

How did it all start?

Founded on March 15, 1991, in Surabaya as PT Anglomas International Bank (Amin Bank), the

bank was acquired by Tolaram Group and transformed to PT Bank Amar Indonesia (Amar Bank)

in 2014. It has then undergone a significant digital transformation to become one of the

country's forerunning fintech institutions through its award-winning digital lending platform,

Tunaiku.

Our philosophy, mission, and vision

Technology must impact lives, must improve lives. We exist to provide banking to those who

‘need’ and not only to those who ‘want’. Services when provided to those who need at the time

of their need brings smiles. Our vision is to bring 200 million smiles.

More about the bank with startup culture environment

Consist of 1000+ people, you will meet people who love to grow, dream big, and actually have

fun at the workplace! We provide a great working environment that pushes people to grow

outside their comfort zone. People with high drive and ambition find us a very attractive place to

work as their career growth matches their own drive and not any staid policies. Thus we hold

the honor of being awarded “Best Place to Work in Indonesia”.

Recently Amar Bank was awarded as Inspirational Brand from APEA (Asia Pacific Enterprise

Awards) 2022. Of course, our innovation won't stop here. So if you would love to be a part of it,

have a growth mindset, and are constantly hungry for challenges, we invite you to join us in our

journey to ‘Impact Lives’.

Join us today and create #unlimitedinnovations!

Responsibilities

• 1. Business Growth:

• Ensure alignment of growth initiatives with financial prudence.

• Work with Marketing to increase loan applications and improve customer engagement.

• Lead experiments for underwriting and credit policy enhancements.

• Collaborate with Product (Tech) for a seamless and efficient loan journey.

• Collaborate with the Anti-Fraud team to identify and mitigate fraud risks.

• Monitor risk levels with Finance, proposing adjustments based on metrics.

• Define and track key performance indicators (KPIs) for credit portfolio growth and profitability.

• Analyze market trends and competitor activities to identify growth opportunities.

• Drive innovation in credit products to meet customer needs and market demands.

• 2. Risk Operations:

• Ensure the implementation and adherence to robust credit underwriting processes.

• Develop and maintain credit policies that align with regulatory requirements and risk appetite.

• Establish a robust business governance framework to ensure compliance and risk management.

• Lead quality assurance initiatives to maintain the integrity of the credit portfolio.

• Collaborate with legal and compliance teams to address regulatory changes and updates.

• Monitor and mitigate credit risk through effective risk management practices.

• 3. Operations & Collection:

• Lead the collection and recovery team to minimize delinquencies and improve cash collection.

• Implement strategies for efficient debt recovery and resolution of customer issues.

• Continuously optimize operations to enhance customer experience and reduce turnaround time.

• Oversee underwriting operations, customer service, and complaint management teams.

• Develop and implement efficient processes for loan disbursement and customer support.

• Collaborate with technology teams to leverage automation and improve operational efficiency.

• 4. Performance Marketing:

• Develop and execute marketing strategies to drive relevant credit applications.

• Monitor and optimize the cost of customer acquisition per accepted/disbursed loan.

• Collaborate with data analytics teams to identify target customer segments.

• Utilize digital channels for effective marketing campaigns and lead generation.

• Analyze marketing performance metrics and adjust strategies accordingly.

• Foster relationships with external marketing partners for enhanced reach.

• 5. Cities Expansion:

• Develop and execute expansion strategies for new geographical areas.

• Evaluate market potential and conduct feasibility studies for new locations.

• Collaborate with cross-functional teams i.e. Performance Marketing, Creative Business, Collection to ensure seamless business expansion.

• Monitor and analyze performance metrics for new locations, adjusting strategies as needed.

• Ensure the profitability and sustainability of the credit portfolio in new cities.

Requirements

• Bachelor's or Master's degree in Business, Finance, or related field.
• Extensive experience in retail credit, with a focus on business growth and risk management.
• Proven leadership skills and experience in managing cross-functional teams.
• Strong analytical and strategic thinking skills.
• Excellent communication and interpersonal skills.
• Knowledge of regulatory requirements and industry best practices.

We exist to cover the full area of lending to retail customers based on a portfolio approach. We are very data-driven and strategic to make decisions on Retail propositions through analyzing, interpreting, elaborating data, visualizing, and presenting results.

It’s our job to underwrite, create portfolio management reports, design collection strategies to risk costs, and RWA optimization. We work closely with relevant stakeholders actively to build the network globally.