Customer Service Representative

Ready to take your career to new heights? At VirtualStaffingCareers.com, we’re looking for a detail-oriented and empathetic Customer Service Representative to be the welcoming first point of contact for our clients. Your role will be crucial in gathering key case information, preparing documents, and providing top-notch service from the very first interaction.

What You'll Be Doing:

• Review and organize medical and billing records, ensuring every detail is accurate.
• Connect with healthcare providers to gather essential documents that keep cases moving forward.
• Interact with clients, collecting important documents like police reports and hospital records.
• Draft demand letters and maintain client information in our CRM system.
• Act as the communication bridge between attorneys and clients, ensuring everyone stays on the same page.
• Engage with potential clients via phone and email, creating a welcoming and professional first impression.
• Leverage your sales skills to generate leads, guide clients through the intake process, and convert inquiries into active cases.
• Organize and gather essential case documents to streamline the process for our legal team.
• Schedule and follow up on client appointments, ensuring timely communication and building rapport.
• Provide exceptional customer service, building trust and enhancing the company’s reputation through every interaction.
• Provide vital administrative support to lawyers, ensuring smooth day-to-day operations.
• Assist with trial preparations, including organizing case briefs, summarizing depositions, interrogatories, and testimony to help attorneys stay on top of every detail.
• Conduct research and gather relevant information for cases to keep things moving forward efficiently.
• Efficiently manage phone calls, schedules, and deadlines, keeping the team on track and clients informed.

Requirements

What We’re Looking For:

• Strong English communication skills (C1 level), both written and verbal.
• Bilingual fluency in both Spanish and English is essential.
• 2+ years of customer service experience, with a focus on listening, empathy, and problem-solving.
• Experience in sales or client-facing roles is a must! You should be comfortable driving results and converting leads into active cases.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent attention to detail and the ability to manage multiple tasks at once.
• Comfortable working remotely with a reliable internet connection and a quiet, professional workspace.
• Prior experience in a legal setting is a bonus, but not required.
• Own a laptop or desktop (8GB RAM, Core i5 or above) and a stable internet connection (minimum 10 Mbps).
• Availability to work US business hours.

Benefits

Why You’ll Love Working with Us:

💼 Competitive Pay: Earn $800 - $1920 per month, based on your skills and experience, for a full-time (40 hours/week) role.

🌱 Future Focused: We offer a retirement plan to help you secure your financial future.

💊 Health Coverage: Enjoy health insurance to keep you and your family healthy and worry-free.

📶 Stay Connected: Get a $25 monthly Wi-Fi subsidy to ensure fast, reliable internet.

🌍 Work-Life Balance: Paid time off and paid sick leave so you can recharge and take care of yourself.

Ready to Elevate Your Career?

If you're passionate about making a difference and want to grow your career with us, we’d love to hear from you. Apply today and let's get started!