Product Manager

At Bionic, we're making it radically easier to run a small business. We do this by combining smart technology with world class human service, to match business owners with the right energy, finance, insurance, and telecoms solutions – giving customers an experience that they can’t get anywhere else, and one that’s so good that they don’t want to.

Think has been revolutionizing the way small businesses in the UK access finance for over 12 years and in 2019 joined Bionic to power our business finance and loan comparison service.

Our mission is to simplify the financial landscape for small business owners, helping them find the best loan options tailored to their needs. We're currently undergoing a significant digital transformation to enhance our service offering and improve user experience and are looking for our first product manager to lead a newly formed cross-functional Product Squad.

Why join us?

Think is at a pivotal moment of growth and transformation. With a solid foundation and a growing team, we are embarking on an ambitious digital transformation journey. This is an exciting opportunity to join a fast-paced, innovative environment where your contributions will have a direct impact on the company's success and the success of our customers. You will have a high degree of autonomy and will be expected to work alongside our leadership to define and execute our product strategy and help build a product-led culture of continuous improvement.

What will you be doing?

As the Product Manager for our finance and loan comparison service, you will play a critical role in shaping the future of our product. You will lead a cross-functional team focused on delivering exceptional customer experiences and streamlining internal processes.

Your responsibilities will include:

• Customer Experience: Ensuring that the loan comparison and application process is seamless, transparent, and user-friendly. You will work to keep customers informed and engaged throughout their journey, maximizing conversion rates and customer satisfaction.
• Internal Process Improvement: Streamlining and automating internal processes to improve efficiency and support our customer-facing teams. Your goal will be to reduce manual tasks, enhance visibility, and drive operational excellence.
• Collaboration and Leadership: Leading a cross-functional team, you will foster a collaborative environment, encouraging innovation and ensuring that all team members are aligned with our strategic goals. You will be a key driver in creating a culture of continuous improvement.
• Problem Solving: Conducting thorough root cause analyses to identify and address issues within our product and processes. You will develop and execute a roadmap to overcome these challenges and enhance the overall user experience.
• Lean Product Development: Embracing lean methodologies, you will prioritize outcomes over outputs, validating hypotheses through user research and A/B testing. You will balance iterative improvements with bold, innovative solutions that drive significant value for our customers.

Requirements

• Technical knowledge: Familiarity with microservice architecture, API integrations, and close collaboration with development teams.
• Experience: At least 2 years of experience in managing end-to-end digital service products with a demonstrable track record of achieving key success metrics and improved customer outcomes.
• Ownership and accountability: Proven ability to deliver solutions that drive meaningful outcomes.
• Customer-centric mindset: Demonstrated experience in putting customers at the heart of decision-making processes.
• Team leadership: Strong leadership skills with a focus on supporting and empowering your team.
• Collaboration: A champion of cross-functional collaboration, working closely with stakeholders to build better solutions.
• Continuous improvement: A passion for optimizing and automating processes, services, and tools.
• Validation and testing: Experience with hypothesis-driven development and A/B testing to validate ideas.
• Analytical skills: Intellectual curiosity and the ability to leverage data and research to identify opportunities for improvement.
• Product development experience: Demonstrable experience in managing complex digital products for customer-focused businesses.
• Communication skills: Excellent persuasive speaking, influencing, and presentation skills.
• Stakeholder management: Strong ability to manage stakeholders, facilitating honest and open conversations.
• Resilience: Ability to thrive in a high-pressure, trading environment.
• Agile and lean methodologies: Solid understanding of Sprint problem-solving techniques, Lean, and Agile development methodologies.

Nice to have

• Fintech or financial services experience: particularly in lending decision systems or financial comparison services
• Startup background: Though Think is an established company, the product team will be expected to drive the digital transformation, and the PM must be comfortable with moving at speed and cutting through high levels of ambiguity.
• Experience hiring and interviewing: We have ambitious objectives to grow the business significantly and would expect our PM to be involved in hiring for a range of technical, design and product roles

The interview process

• Initial conversation with our Talent Acquisition Team
• 1st stage interview with the Hiring Manager
• 2nd stage interview with some of the wider team

About Bionic Group

Bionic has over 850 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.

Benefits

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.

Enhance your health & wellbeing 🌱

• Private healthcare cover
• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
• Eyecare scheme

Taking time away from work 🏖️

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
• 1 paid family/religious day of leave per year - following successful probation period
• 1 paid charity volunteering day per year
• Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments 🏠

• Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
• Flexible working options & a hybrid work approach

Financial wellbeing 💸

• Auto-enrolled salary sacrifice pension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
• Cycle to work scheme

Recognition 🌟

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
• Long service awards