Property Management Coordinator Assistant

Extenteam is currently looking for a highly organized and proactive Property Management Coordinator Assistant to support our team in managing daily operations, project logistics, and vendor/owner relationships. This role requires excellent communication skills, strong multitasking abilities, and a commitment to meeting deadlines while working in a remote environment.

Key Responsibilities:

• Monitor team workflow and delegate assignments to appropriate team members.
• Provide administrative support by implementing policies and procedures, managing conflicts/issues, and organizing projects.
• Organize and prepare correspondence and reports for department heads.
• Schedule and coordinate staff and management meetings, take detailed notes, and organize action items.
• Oversee project logistics and ensure deadlines are met.
• Assist in managing vendor and owner relationships, acting as the main point of contact when necessary.
• Manage workflows and urgent tasks on behalf of department heads during their absence.
• Provide clear, effective communication with both staff and owners to ensure smooth operations
• Serve as the primary source of information, advising team members and owners as needed.
• Maintain and update internal documents, ensuring accurate and current information is available.
• Assist in the interview and training process for new team members.
• Act as a liaison between department heads and team members.
• Monitor and update OTA listings (Airbnb, VRBO), revise CRM entries, and ensure accurate listing information.

Requirements

Required Skills and Expertise:

• Knowledge of Property Management Software (Bonus for experience with Streamline PMS).
• Proficiency in G Suite (Google Drive, Calendar, Gmail, Sheets) and experience with internal SOPs and property details.
• Familiarity with Microsoft Office, particularly Excel spreadsheets.
• Experience with property operations software (Breezeway experience is a plus).
• Strong communication skills with experience working with stakeholders.
• Excellent writing skills for professional and constructive communication.

Foundational Requirements:

• Fluent in written and verbal English for phone, text, and email communication.
• Strong critical thinking and problem-solving abilities.
• Organizational and multitasking skills, with a focus on detail and exceptional service.
• Ability to work independently in a remote environment.
• Eagerness to learn new software and adapt quickly.
• Willingness to ask questions and seek clarification when needed.

Nice to Have:

• Experience in the vacation rental industry, especially with platforms like Airbnb and VRBO.

TECHNICAL REQUIREMENTS:

- Internet speed minimum 30mbps
- i5 8th Gen or higher
- Windows 10 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)

Benefits

WHO WE ARE:

EXTENTEAM is the #1 trusted outsourcer for property management professionals operating short-term rentals, vacation homes, multifamily communities, and boutique hotel properties.

WHAT WE DO

We support over a hundred different property management brands throughout the United States. Our virtual team members work exclusively to supercharge guest services, reservations, marketing, bookkeeping, IT support, and other core business functions.

OUR CORE VALUES:

- MISSION ACCOMPLISHED: We Work Smart & Get Stuff Done.
- OWN YOUR STUFF: We Own Our Stuff.
- WALK THE TALK: We Do What We Say We'll do.
- INTO THE WILD: We are Explorers.
- WORD AS BOND: Just Say It.
- ABOVE AND BEYOND: We Live Extenteam.

WHAT WE OFFER:

We offer our team members targeted development opportunities, both on a professional and personal level. We also offer:

- Competitive Salary
- Holiday Reward equivalent to 13th-month pay
- HMO
- Life Event Bonuses
- Preventive Mental Health Benefit