HR Generalist

Extenteam is currently looking for a Remote HR Generalist to undertake the following tasks:

Team Member Relations Responsibilities:

• Conducts regular "Catch up calls" with team members.
• Handles engagement-related inquiries from team members, referring complex and/or sensitive matters to management.
• Takes appropriate disciplinary action against team members who violate rules and regulations and addresses grievances.
• Attends and participates in disciplinary meetings, terminations, and investigations.
• Generates official internal documents such as tracking files, documentations, presentations, and COE requests.
• Maintains essential tracking files like the HMO Database, TM Tracking, etc.
• Creates engagement plans and initiates activities.
• Handles ad hoc requests given by management.
• Monitors real-time attendance.

Workforce Responsibilities:

• Focuses on real-time attendance monitoring.
• Manages HubSpot tickets, a shared inbox that allows us to keep track of all requests in one place. Workforce/HR on duty does the following:

1. Assignment of tickets.
2. Answers any workforce-related inquiries.
3. Sends end-of-day ticket report.

• Conducts daily Freshteam Employee Data Audit and prepares a report.
• Updates the Hubstaff activity level file that helps us know the team’s productivity.
• Updates the WorkSession file that gives us data on each team member’s time in and time out.
• Prepares the HR Presentation Deck.
• Reviews and scrubs the timesheet every Thursday. The team helps validate the hours and overtime.
• Approves the timesheet after the cutoff and marks them as paid so everyone’s leave accruals in Hubstaff will update.
• Performs the following in Hubstaff when someone leaves the company:

1. Disables Hubstaff Tracking.
2. Removes plotted schedules.
3. Removes the profile from Hubstaff
4. Reviews the timesheet and activity in Hubstaff when someone leaves the company.

• Updates Hubstaff limits, schedules, and attendance file.
• Ensures Freshteam HC matches the HC in Hubstaff.
• Maintains a tracker that provides the total number and the names of TMs being offboarded and onboarded per business unit on a monthly basis.
• Oversees/maintains HR’s Catch-up Tracker. Ensures that the directory is updated, and all formulas are working.

Requirements

QUALIFICATIONS/SKILLS:
- Bachelor's Degree graduate (Business or HR related).
- Ability to work flexible hours, including WEEKENDS. We will create rotating shifts.
- Reliable internet connection (and a backup connection if in an area where electricity outages, typhoons, etc., affect the connection).
- Strong work ethic and punctuality.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Ability to work independently and manage multiple priorities.
- Ability to work with tight deadlines and in a fast-paced environment.
- Good collaboration and interpersonal skills.
- Great attention to detail and quality assurance.
- Good to have: experience using WFM tools and Hubstaff, mastery in reports creation (MS Office, GSuite, VBA, Macro).

TECHNICAL REQUIREMENTS:

-Internet speed minimum 30mbps
-i5 8th Gen or higher
-Windows 10 / MacOS Catalina or higher
-Minimum of 8 GB RAM
-Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
-Back-ups in case of power or internet provider interruptions
-Good headset and webcam (Preferably noise-canceling headset)

Benefits

WHO WE ARE:

EXTENTEAM is the #1 trusted outsourcer for property management professionals operating short-term rentals, vacation homes, multifamily communities, and boutique hotel properties.

WHAT WE DO:

We support over a hundred different property management brands throughout the United States. Our virtual team members work exclusively to supercharge guest services, reservations, marketing, bookkeeping, IT support, and other core business functions.

OUR CORE VALUES:

- MISSION ACCOMPLISHED: We Work Smart & Get Stuff Done.

- OWN YOUR STUFF: We Own Our Stuff.

- WALK THE TALK: We Do What We Say We'll do.

- INTO THE WILD: We are Explorers.

- WORD AS BOND: Just Say It.

- ABOVE AND BEYOND: We Live Extenteam.

WHAT WE OFFER:

We offer our team members targeted development opportunities both on a professional and personal level. We also offer:

- Competitive Salary

- Holiday Reward equivalent to 13th-month pay

- HMO

- Life Event Bonuses

- Preventive Mental Health Benefit