Principal Engineer - IT Product Support

Company:

MMC Corporate

Description:

Marsh McLennan is seeking candidates for the following position based in the Noida India office:

Senior Engineer - IT Product Support

What can you expect?

• An opportunity to develop your career and skills within the wider global team as support Analyst.
• The support analyst will gain valuable financial exposure by working on Oracle EBS support, collaborating with internal and external teams, and engaging with product specialists.
• Subject Matter Expertise:
  • Act as Subject Matter Expert on Oracle EBS
  • Hands-on Experience in Oracle E-Business Suite Release 12 with strong knowledge of Oracle E-Business Architecture and technical aspects of Oracle Applications
• Self-Motivation and Task Execution:
  • Highly self-motivated, detail-oriented, and committed individual with an ability to take up initiatives and execute tasks with full ownership.
  • Able to prioritize and execute tasks in a high-pressure environment with minimal direction.
• Problem Resolution and Functional Knowledge:
  • Deriving resolution of application problems/issues predominantly in P2P/O2C Cycle
  • Good functional knowledge of any two modules of Oracle Applications from GL, AR, and AP is a must.
  • Have worked on Standard and Custom interfaces.
• Collaboration and Support:
  • Demonstrated ability to work with distributed teams across multiple time-zones, open for rotational night shifts.
  • Supporting key business processes/activities including Month end and Year end support activities to Business users
  • Partners with business and technology managers to elicit, analyze, translate, and document business requirements into technical requirements.
• Documentation and Design:
  • Proficient in writing/updating Functional Design Documents
  • Experience in mapping business requirements, gap analysis, and preparation of functional/Technical Design documents.
• Issue Resolution and System Maintenance:
  • Effectively resolve problems and roadblocks as they occur, consistently following through on details while driving innovation as well as issue resolution and anticipates and prevents problems before they occur.
  • Regularly ensuring good health of production systems and data integrity with upstream/downstream systems
  • Triaging and analyzing application, data, and upstream/downstream integration issues and Monitor Alert notifications and System logs and take appropriate action.
  • Debug complex issues and present their impact along with recommended solutions to users and management.
• Process Improvement and Project Management:
  • Utilizing past experience to implement innovative approaches to help improve business processes and system performance.
  • Manage multiple tasks simultaneously, prioritize workload effectively, and thrive in a dynamic environment.
  • Improve the enterprise systems by leveraging existing solutions when building new technology.
  • Collaborate with non-ERP development teams to design efficient, supportable, and scalable solutions.
  • Prepare Oracle Functional, Technical Design documents, and Unit test documents for the related areas.
  • Performs other duties as assigned.
• Incident and Change Management:
  • Manage incident management, transition, and change management activities.
  • Ensure that all deliverables from offshore are as per the quality guidelines.
  • Ensure audit compliance in projects as per the defined process framework, closure of NC’s.
  • Conduct and lead RCAs for deviations (effort/schedule variance, post-production defects, non-compliances reported in audits & SLA misses) and identify preventive and corrective actions.
  • Ensure process adherence and lead process improvement initiatives.
• Shift Work and Compliance:
  • Work in 24x7 shifts on a rotation basis, including on-call support.
  • Adhere to industry and company standards & ensure proper reviews.
• Risk and Issue Management:
  • Identify and assess project risks and issues.
  • Develop and implement mitigation plans.
  • Escalate critical issues to senior management.
• Reporting and Metrics:
  • Provide key performance indicators (KPIs) and project status updates.
  • Analyze data to identify trends and areas for improvement.
• Stakeholder Communication:
  • Facilitate communication and collaboration among project stakeholders.
  • Ensure project managers and teams have the necessary information and support.
  • Communicate project status and changes to relevant parties.
• Continuous Improvement:
  • Identify opportunities to enhance project management processes.
  • Recommend and implement improvements to increase project efficiency.
  • Stay up to date with industry best practices.

What is in it for you?

• Holidays (As Per the location)
• Shared Transport (Provided the address falls in service zone)
• You will be part of the Oracle EBS Support team, focused on enabling the success of the organization by providing support for the MMC stakeholders globally.

We will count on you to:

• Provide functional support for Oracle EBS finance modules (P2P).
• Troubleshoot and resolve functional issues reported by end-users.
• Manage and prioritize incidents, ensuring timely resolution.
• Participate in system changes, enhancements, and upgrades.
• Conduct user training and provide ongoing support.
• Configure and maintain Oracle EBS finance modules.
• Participate in testing activities and ensure system quality.
• Identify opportunities for process improvements and automation.
• Strong knowledge of Oracle EBS finance modules.
• Experience in troubleshooting and resolving functional issues.
• Familiarity with system changes and enhancements.
• Ability to conduct user training and provide support.
• Proficiency in system configuration and setup.
• Understanding of testing processes and quality assurance.
• Proactive mindset for process improvements and automation.
• Qualifications – 3-5 years as functional support.

What you need to have:

• Great verbal and written communication skills
• Integrity and attention to detail
• Flexible attitude
• Flexible to adjust the office hours as per the business requirements.

What makes you stand out?

• ITIL certification
• Any relevant Oracle EBS certification

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person