Call Centre Support Representative

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Norwegian Speaking Call Centre Support Representative. If you are passionate about delivering superior customer service and enjoy engaging with clients in a dynamic environment, this role is perfect for you!

As a Call Centre Support Representative, you will assist Norwegian-speaking customers by addressing their inquiries and resolving issues over the phone. This position is ideal for individuals looking to make a positive impact in customers' lives while enjoying the beautiful surroundings of Greece.

We are looking for dedicated, communicative, and proactive individuals ready to contribute to our team’s success. If you are eager to take on this challenge, we want to hear from you!

Responsibilities

• Act as the main point of contact for Norwegian-speaking customers via phone support.
• Provide accurate information regarding products and services while resolving customer inquiries efficiently.
• Drive customer satisfaction through friendly and professional interactions.
• Document all customer interactions and maintain accurate records in the system.
• Collaborate with team members to improve overall customer service.
• Stay updated on company policies and product knowledge to assist customers effectively.
• Adhere to established protocols to ensure quality and compliance in service delivery.

Requirements

• Fluency in Norwegian and English, both written and spoken
• Experience in call centre or customer support is an advantage, but not mandatory
• Excellent communication and interpersonal skills
• Strong problem-solving capabilities focused on customer satisfaction
• Ability to work in a team and independently
• Familiarity with call centre software and systems is preferred
• Reliable internet connection and suitable home office setup
• A positive attitude with a willingness to learn and grow
• Flexibility to work various shifts as required

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )