Infrastructure Services Manager

I. JOB DECRIPTION

The Infrastructure Services Manager is an experienced and skilled individual who will oversee the planning, implementation and maintenance of TGI’s IT infrastructure. With a strong technical background, excellent leadership abilities, and a strategic mindset to align infrastructure initiatives with business goals.

II. DUTIES AND RESPONSIBILITIES

• Lead and manage a team of IT professionals responsible for the organization's IT infrastructure, including network, servers, storage, virtualization, and related technologies.

• Develop and implement IT infrastructure strategies, roadmaps, and standards to ensure the reliability, scalability, and security of the organization's systems and networks.

• Plan, design, and implement infrastructure projects, including network upgrades, server virtualization, cloud migrations, and disaster recovery solutions.

• Monitor and optimize the performance of the IT infrastructure, proactively identifying and resolving issues to minimize downtime and ensure efficient operation.

• Ensure compliance with industry best practices, data center, cloud and related IT infrastructure standards, security standards, and regulatory requirements in all aspects of IT infrastructure management.

• Collaborate with cross-functional teams and stakeholders to understand business requirements and align infrastructure initiatives with organizational goals.

• Manage vendor relationships and procurement activities related to IT infrastructure, including negotiating contracts, evaluating service level agreements, and monitoring vendor performance.

• Develop and maintain IT infrastructure documentation, including network diagrams, configuration details, standard operating procedures, and disaster recovery plans.

• Stay abreast of emerging technologies and trends in IT infrastructure, recommending and implementing innovative solutions to improve efficiency and effectiveness.

• Provide leadership, mentorship, and guidance to the IT infrastructure team, fostering a collaborative and high-performance work environment.

III. QUALIFICATIONS

A. Minimum Education

• Graduate of Computer Science or equivalent
• Relevant certifications (CCNA, MCSE, ITIL) are highly desirable

B. Minimum Experience/Training

• Experience in data center operations and maintenance
• Proven experience in IT infrastructure management, including network infrastructure, servers, storage, virtualization, and cloud technologies.
• Strong knowledge of networking protocols, security practices, and infrastructure architectures.
• Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure, GCP).
• Familiarity with IT service management frameworks (e.g., ITIL) and project management methodologies.
• Experience in managing an ERP system (SAP) is an advantage.
• Experience in TIA-942 certification and related data center standards an advantage

C. Competency

• Proven leadership experience in managing corporate IT Infrastructure

• Demonstrates success as problem solver

• Working knowledge in information security and data protection

• Ability to apply security controls in managing and operating IT computing and services

• Results-oriented and self-starter

• Analytical, team player and dynamic

• Ability to execute and plan new work such as IT infrastructure maintenance and upgrades

• Effective communication skills

• Thorough; demonstrates attention to detail and accuracy

• Defines and organizes tasks, responsibilities, and priorities

• Takes responsibility for timely completion of work

IV. WORKING CONDITIONS

• Can handle multiple assignments/projects
• Must be willing to work extended hours