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Provides Information Security consulting and audit services.
PURPOSE
Senior Solutions Engineers are responsible for implementing, providing technical support and managing networks and network security of an organization. The role includes system configurations, documenting and managing the installation of a new network and network security, maintaining, and upgrading existing systems as necessary and troubleshooting network and network security related issues. Senior Systems engineers deal with both hardware and software.
DUTIES AND RESPONSIBILITIES
Responsible for Implementation and Post-sales activities
Involved in Project Implementation of Network and Security devices
Provide consultation and phone/email/onsite technical support in ensuring customer satisfaction
Work closely, coordinate and update plan of activities with immediate superior, Project Manager and SDM if working for project implementation and key accounts respectively
Acts as technical lead on project implementation and ensures project completion based on agreed timeline
Leads technical discussion with customer, principals, internal team and other stakeholders related to deployment approach and methodology, incidents, root cause analysis and other technical matters
Use essential job tools and applications diligently
Properly update and close all assigned service desk cases as fast, timely and efficiently as possible.
Acquire training and certifications related to product assigned
Attend to client meetings and conduct Proof of Concept (POC) to clients
Creates reports, technical documentation including low level design documents
Ensures availability on standby 24x7 for incident support calls. Willing to be assigned on a shifting schedule - working from home or onsite and willing to be part of the on-call rotation.
Share knowledge and skills, provide technical guidance with other engineers
Develop to become a Subject Matter Expert on assigned Network and Security product
Acquire professional level of training and certifications related to product assigned and soft skills trainings
QUALIFICATIONS
Minimum Education
A graduate of any 4-year IT related courses:
BS in Electronics Engineering
BS in Electronics and Communications Engineering
BS in Information Technology
BS in Computer Engineering
BS in Computer Science
BS in Information System
Minimum Experience/Training
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