Role & Responsibilities:
- Manage a scalable Control Tower to ensure robust and reliable operations for major customers
- Review scope of work with account owners and customers, participate in and support all strategic customer discussions.
- Work with the implementation team to ensure a smooth and successful client onboarding process.
- Work closely and coach stations for SOP compliance, root cause analysis and complaint management when KPIs are not met, with SLA being one of the indicators.
- Support proposal with Account Manager for new business opportunity.
- Provide regular communication and timely status reports, address potential red flags to the appropriate parties to mitigate any operational issues or unexpected shipping delays.
- Evening conference calls with Asia as required
- Data analysis skills to assist Account Owner in preparing reports, analysis and QBR/MBR report
- Alert users to discrepancies & escalate recurring issues to management
Qualifications:
- Bachelor's degree or higher and 5+ years of experience in freight forwarding, although 3 years may be considered for candidates with outstanding performance.
- Fluent in both Mandarin Chinese and English
- Experience in managing large accounts, especially in the semiconductor or technology industry is preferred.
- Deep experience and expertise in forwarding/carrier operating systems experience
- Excellent communication, interpersonal, and project management skills
- With proven track record in leadership experience, delivering successful customer on-boarding implementation projects.
- Knowledge of air freight procurement would be a plus
![Morrison Express](https://images4.bamboohr.com/195598/logos/cropped.jpg?v=61)
Morrison Express
A leading global provider of freight forwarding and logistics services, specialized in the semiconductor, electronics and automotive segments.
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