Social Media and Marketing Team Lead

Social Media and Marketing Team Lead

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

We have an exciting opportunity to join our Marketing team in Manila and are currently looking for a Social Media and Marketing Team Lead to join the team.

The Social Media and Marketing Team Lead will be responsible for leading a team for one of our business units. Your team is at the forefront of engagement with our players and this role is all about enhancing player experience. Your role, along with your team, will work towards our team vision - “Build an industry leading social media presence that provides best in class player experience through our content, community and channels”

Key responsibilities will include:

• Ensure all prospective and existing customer queries, across social media channels are answered.
• Ensure that the team is managing the appropriate tool for priority campaign responses and follow-ups, plus ad hoc campaigns.
• Oversee escalations for social posts and priority campaigns , to & from Customer Service and Account Management teams.
• Oversee the team...