Customer Success Associate

Badger Maps is a route planning software for field salespeople that dramatically improves operations through route optimization, smart scheduling, CRM integration, and other cool features!

Badger Maps is seeking a talented individual to join and help grow our Customer Success Team! Part coach, project manager, consultant and product expert, our Badger Maps Customer Success Associates are continually focused on helping our customers improve their team efficiency and time management with Badger Maps.

Start Date: August 2024

What you'll do:

• Partner with Badger Maps’ Account Executives to close new deals by providing first class pilot experiences for prospective customers to drive product value
• Work closely with customers to understand business needs and challenges, guide through integration, implementation, deployment, and training to ensure success with Badger Maps
• Reduce churn by managing existing customer relationships and owning renewal cycles with strategic relationship building, outreach, and follow up
• Create customer value and loyalty, drive upsells, and ask for referrals and reviews/case studies through onboarding, training, support calls, and other Customer Success Initiatives (QBRs, marketing related campaigns, etc)
• Create and maintain internal and external Customer Success materials, resources, and processes
• Collaborate with cross departmental stakeholders in projects to drive company revenue and advocate for customers with potential to create and lead your own impactful projects

What we're looking for:

• 4+ years of experience in a customer-facing role or account management
• 2+ years of experience in leading a team
• 2+ years of experience with process/change management
• Excellent verbal and written communication skills
• Tech-savvy, self-motivated, proactive team player & a creative problem solver with innovative ideas to inspire customer loyalty and adoption
• Strong interpersonal skills and experience building strong internal and external relationships
• Consistent track record of highly-professional customer interactions in a fast paced, dynamic environment

Cool to have:

• Experience with CRMs and CRM integrations
• Advanced/Proficient in Excel
• Experience with Zapier

What we offer:

• Competitive salary of 60K per year, negotiable based on experience, plus up to 15K in OTE
• Benefits (Health, Dental, Vision, 401K) and Volunteering Time Off
• Paid time off, sabbatical leave & seniority days
• A chance to make some serious impact and see every aspect of the business
• A trustworthy environment where you get the freedom to pursue your own projects
• An international, diverse, and great working environment at a tech startup
• A fun environment, with monthly events with your team and company-wide