Senior Program Manager

We are seeking professionals to our Senior Program Manager openings. The responsibilities for a Senior Program Manager on our Professional Services team are as follows:

• Serve as the strategic customer success manager for assigned enterprise healthcare clients - especially pharmaceutical, provider (large hospital systems), and insurance/payer companies.
• Proactively help those clients evaluate qualitative and quantitative data (the interactions between our clients and their customers/patients) utilizing the Authenticx platform to make informed decisions that drive significant and measurable business improvement.
• Run our proven customer methodology, through meetings and presentations, and manage the multiple levels of stakeholder relationships to ensure our clients drive meaningful and impactful outcomes utilizing our proprietary AI.
• Own the customer experience and collaborate across other Authenticx teams to achieve client objectives.
• Proactively manage the health of your clients, and actively mitigate risks and remove obstacles to pave the way to success and renewal.
• Hold your customers accountable for their success, and ensure they see measurable value from their investment in Authenticx.
• Work with the Revenue Team to identify opportunities for upsells and expansion.

Requirements

Skills and Knowledge

Our ideal Senior Program Manager will possess the following skills and attributes:

• Solid understanding of enterprise KPIs and macro measures of business success, especially for large provider, pharma, and payor companies.
• Competent in strategic planning and budget management to converse at an executive level with customers about business impact and measurable outcomes.
• Skilled in establishing stakeholder relationships at all levels of an organization, from users up through departmental leadership to the executive level, with an emphasis on executive relationships.
• Adept at making confident, credible business cases and securing commitment across stakeholders to drive results.
• Skilled at conflict resolution, negotiation, overcoming objections, and collaborating internally and externally to drive measurable results.
• Comfortable with healthy conflict, radical candor, and holding others, internally and externally, accountable to success.
• Skilled at problem solving and probing with open-ended questioning to determine root causes, uncover objections, and find equitable solutions.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Business, Healthcare, Informatics, or other relevant fields.
• At least 5 years of experience in a B2B client-facing role (Account Manager, Customer Success Manager, etc.)
• Strong interpersonal skills across all levels of an organization.
• Proven experience serving as an effective team leader on large, enterprise cross-functional projects.
• Well-organized with the ability to strategically prioritize work when there is too much to do and too little time.
• Experience with web applications and comfort with new technologies in a very fast paced organization.

Desired Qualifications

• At least 5 years of SaaS experience.
• At least 5 years of healthcare experience: pharmaceutical, provider (large hospital systems), or health insurance/payer.
• Strong data synthesis experience involving the interpretation and analysis of qualitative and quantitative data.