The IT Operations Engineer I role is a foundational role, ideal for those with prior experience in an IT Service Desk setting. You will be responsible for receiving, prioritizing, thoroughly documenting, and escalating end-user requests promptly. Your focus will be on providing active and effective resolution to meet user needs.
Problem resolution will often require the use of diagnostic and helpdesk request tracking tools. You will collaborate with both local and remote users, extending support for desktops, end-user computing technologies, and assisting in basic infrastructure support. This role is pivotal in ensuring swift and satisfactory solutions to end-user IT concerns.
WHAT YOU'LL DO
- Provide support, log, and triage all IT-related issues, escalating for resolution and improving documentation processes.
- Operational support of systems like DNS, SSO, VM, network, and printing services, under guidelines and constraints set by the infrastructure team.
- Administer and utilize End User Computing tooling, such as Endpoint Management, software deployment, ticketing, and automation to support the Fortra users and business needs.
- Ensure software license compliance and ma...
Fortra
Cybersecurity company with a best-in-class solutions portfolio and proactive adaptation to the evolving threat landscape.
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