Key Account Associate

Job purpose

The Key Account Associate will be responsible for performing a full range of sales- and sales support activities, supporting its Global Key-Accounts in cooperation with the Key-Account Managers. The role core deliverable is to offer exceptional service and ensure customer satisfaction at all levels.

Duties and responsibilities

• Collaborate and supporting Key-Account Managers in developing and implementing partner sales enablement, partner management and -engagement, service and retention plans
• Support Key-Account Managers with Cross-sell/ Up-sell opportunities, license renewals, adoption of services
• Provide details on PeopleCert's products, systems and services as needed to Key-Accounts, drive account management and coordinate between respective company departments
• Build solid relationships with partners
• Follow the supporting process closely to ensure SLAs are adhered to the respective back office teams (Network, Finance, Accounting, Quality, Audit, other), and that Partners are enabled to purchase exams with no delays
• Position, up-sell and cross-sell products and services to existing Partner base
• Ensure customer satisfaction by providing a quality customer experience (interacting with customers, responding to customer enquiries, and effectively handling customer complaints)
• Mobilize internal company resources (Customer Service, Network, Accounting, Quality, Audit, others) to ensure Partner satisfaction by directing inbound questions and requests to the appropriate back office teams
• Assist and drive drafting of marketing-and business plans, presentations, reference and sales material, and other business development documents as required
• Collate and maintain potential and existing customer information in the CRM databases
• Conduct data research to identify opportunities at its Key-Accounts (Market mapping, Competition Analysis)
• Be responsible for customer satisfaction on day to day basis
• Contribute to various administrative tasks in international sales and business development activities

Required skills and qualifications

• University Degree preferably in Marketing or Business Administration, a Master’s degree and relevant international certifications will be appreciated
• 2-3 years of previous working experience in a corporate environment; experience in business development and sales area is a must
• Experience in an international environment and ability to deal with different cultures will be considered an asset
• Strong communication and negotiation skills, ability to deal with different cultures and work under pressure
• Ability to prepare numerical reports
• Excellent interpersonal skills and strong communication skills (both over the phone and in writing)
• Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
• Excellent command of other languages would be an asset (native or C2 level certification)
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
• Excellent IT skills, ECDL Core/Expert certification will be considered an asset

What we offer:

• Competitive remuneration package.
• Work in an international, dynamic and fun atmosphere.
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees.
• Complimentary coffee and tea in all our premises.
• Huge learning experience in using best practices and global environment.
• Constant personal and professional development.
• 100% Virtual Hiring Process.

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to acommencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

• If working on the SELT service in the UK, background checks will include:

o A basic or enhanced Disclosure Barring Service (DBS) check

o Right to Work in the UK check (including nationality, identity and place of residence)

o HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

o Financial background check

o Employment reference check

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.