Voice Support for Appointment Setting

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Doctor appointment scheduling

• Handle incoming calls to book appointments based on the client's preferred schedule.
• Make outbound calls to confirm scheduled appointments.
• Manage customer inquiries and promptly address concerns.
• Offer accurate and detailed information about our products and services to customers.

Job Description:

• Provides customer support through different communication channels (Phone, email, chat).
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
• Collaborate with colleagues and different departments to resolve complex issues
• Maintain accurate records on customer interactions, transaction, feedback, etc.

Requirements

• Must have at least 6 months of BPO experience in a Voice account
• Excellent verbal and written English skills
• Ability to multitask (taking calls and responding to emails)
• Organized and keen to details
• Willing to work in Shaw, Mandaluyong (Preferably residing near or within Mandaluyong)
• Amenable working night shifts

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives