ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities
- Address concerns via incoming calls
- Answer inquiries thru intercom
- Do outbound calls to nurses and facilities
- Complete side project assigned by the client if there's any
Requirements
- At least 6 months of BPO experience
- Excellent verbal and written English skills
- Strong phone contact handling skills and active listening skills
- Ability to multi-task, prioritize, and manage time effectively
- Willing to work on-site in Shaw, Mandaluyong
- Amenable working shifting schedules (Day-Shift)
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
ISTA
Home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings.
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