DFSS Transactional Master Black Belt

The expected salary range for this position is $133,900.00 - $167,350.00. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.

This Design for Six Sigma (DFSS) Transactional MBB position reports to Director of Operational Excellence within the Supporter Operations organization. The MBB will have the responsibility and authority for delivering strategic initiatives/projects, instruction (both planned and on-demand), coaching, creation, and delivery of the DFSS methodology for Compassion International, and coaching, mentoring and execution of the DMAIC methodology within certification and non-certification projects. The MBB supports Operational Excellence deployment plan execution through fulfilling responsibility in 4 primary areas: Operating system design and deployment, strategic initiatives and projects, training content development, scheduling, and delivery, and mentoring and coaching belt candidates. The primary measures of success are outcomes of balanced scorecard KPI’s, DFSS and DMAIC projects, candidate feedback, and certification rates.

What will you do?

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Acts as an advocate to raise awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks, and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
• Uphold and engage in Compassion’s core Cultural Behaviors.
• Collaborating with the Director of Operational Excellence, adapt the DFSS method to Compassion’s needs and culture. Create the specific methodology for use within the ministry and subsequently socialize, train and coach personnel in its execution.
• Review current Marketing/Supporter Operations/Global Program organizational productivity and performance metrics as inputs to value stream efforts; identify gaps to target and propose gap closure strategies relevant to continuous improvement.
• Support in the design and deployment of an operating system for Compassion (may include Hoshin Kanri, capacity analysis, project identification and execution, and project/business review cycle).
• Lead business-critical projects requiring redesign/optimization efforts in process, systems, and business structures to support strategic goals.
• Drive application of DFSS and DMAIC methods for assigned value and work streams to improve process capability, financial outcomes, and goal achievement to commitment.
• Facilitate scheduling and delivery of training to advance the proficiency of the workforce as measured by the number of certified employees.
• Coach and mentor individual candidates or teams of employees on proper DFSS and DMAIC method, tool selection, and application on existing projects.
• Identify and implement improvements to DFSS and DMAIC training content, work processes, design rules, models, etc.
• · Provide technical leadership for the application and integration of DFSS and DMAIC into new and existing processes.
• Lead change to establish proactive process inputs into design and instill a culture of continuous learning (project gate decisions, training evaluation, & coaching feedback).
• Other duties as assigned.

What do you bring?

Education

• Bachelor’s degree required. Master’s degree preferred.

Experience

• 10+ years of relevant experience in deployment of DFSS and DMAIC in a large multi-national organization.
• 5+ years of increasing responsibility in a variety of transactional environments (Financial services, insurance, healthcare, hospitality, marketing/sales) focused primarily on complex organization design, process design, and service delivery performance relating to sales and marketing.
• 3+ years of application, training, and deployment of DFSS, ideally in a transactional environment.
• Led 2+ DFSS and 10+ DMAIC projects to a measurable result.
• Delivered minimum 5+ waves of Green Belt training and 3+ waves of Black Belt training.
• Mentored minimum 10+ Green Belts and 10+ Black Belts to certification.
• Exposure AGILE environment (Lean, Feature-Driven, Spiral, ext.).

Licenses and Certifications

• Master Black Belt Certification from a reputable certification body
• Black Belt Certification from a reputable certification body.
• DFSS training and certification from a reputable body.
• PMP Certification is a plus.
• Agile Certification is a plus.

Will you travel?

Yes, you may be required to travel up to 20% of normal schedule for training delivery.

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