Customer Care Specialist

• Serve as the primary contact for both existing and potential clients, addressing inquiries about financial products and services in TBC Digital Bank.
• Manage and monitor digital client acquisition channels, ensuring comprehensive responses to prospective client queries.
• Participate in new digital product launches from idea generation to registration, selling, and execution of the investment strategy.
• Serve as a dedicated digital advisor to investment clients.
• Offer products and services according to the pre-determined needs of TBC Capital clients and to provide them with advice
• Identification and analysis of TBC Capital clients' needs for brokerage products and services;

Requirements

• Strong understanding of digital financial tools and platforms.
• Knowledge of English language
• Excellent communication skills to effectively convey products, services and strategies to clients.
• Minimum of 2 years of relevant experience in a financial advisory or digital banking role.
• Bachelor’s degree in Finance, Business, or a related field.
• Relevant certifications or advanced degrees will be an advantage.