People Services Team Leader

This role is a good fit for someone with passion and experience in both people development and (HR) processes / services improvements. The purpose of this role is to drive operational performance of the People Services team ensuring a high level of quality and compliance in processes and procedures to achieve an excellent services standard. The Team Leader will have a strong understanding of service delivery and day to day team coordination, support team members’ development and upskilling, build strong partnership with UK HR stakeholders. The Team Leader will lead UK People Services team (supporting dentsu employees in United Kingdom) and closely cooperate with HR Business Partners, Payroll, Employee Relations, Legal and other teams in UK. As part of EMEA People Services leadership team, the Team Leader will take part on various SSC improvement initiatives.

• Leads a team of advisors and specialists to deliver transactional HR services to dentsu employees in United Kingdom, delivering a future-proofed People Services function; facilitates a culture that recognizes and maximizes the value and contribution of its people.

• Ensures standardized HR processes are effectively implemented, and services are delivered in a consistent and common way in all applications, monitoring escalations and identifying and implementing opportunities for improvements within agreed timelines.

• Promotes clear HR processes documenting, business rules, metrics and standard operating procedures with your team and wider HR; ensures processes are reviewed and aligned on a regular basis; seeks feedback to continually identify opportunities for processes and service improvements; partner with UK HR stakeholders to implement UK policy / legislation changes relevant for service delivery.

• Review and manage the status and volumes of daily workload. Ensure effective management of resource is in place for peak times to ensure business demands are met and ensure that those carrying out the tasks know what is expected of them.

• Fosters an environment in the team where we operate with the ability to exercise effective judgement, sensitivity and creativity to service our employees as needs and situations change. Supports team members’ development and upskilling.

Requirements

• Experience as a Team leader, ideally from HR Shared Service Center area
• Excellent customer service skills and stakeholder management skillset, ability to work collaboratively across the HR team and broader business where required.
• Adaptable and able to work in ambiguous situations, ability to prioritize.
• Passion for solving issues, continuous improvement mindset.
• Experience with HCM systems and ticketing tools. Experience with Workday system is an advantage.
• Fluent in English