Microsoft Support Advisor

Job Title:

Microsoft Support Advisor with Spanish and English

Job Description

We're looking for a Technical Support Advisor with passion for technology to join our Microsoft Team. Our colleagues work with a series of touchscreen-based personal computers, tablets, interactive whiteboards and mixed reality headsets developed by one of the Top 3 technology corporations - Microsoft - worldwide known for shaping the world of technology since the early years.

So, what’s the role all about?

• Handling Business Clients Technical requests via ticketing system

• Analyzing device performance issues

• Setting case priority depending on the clients needs

• Providing relevant solutions through established procedures

• Focusing on customer expectations and satisfaction

• Collaborating with other team members to provide high-quality support

You are the one we’re looking for if you:

• Are fluent in both Spanish and English

• Follow the IT trends and have basic technical skills

• Have excellent communication skills

• Are able to identify and understand client needs and match their pace

• Have the ability to present complex information in a simple way

• Are up for a fresh new challenge, and picking up some new skills

What can you expect from us:

• Fulltime role with standard working hours Monday – Friday from 9:00-19:30

• Competitive salary with monthly performance-based bonuses

• Convenient office location, close to bus stations and the metro / Work from any place in the country

• Comprehensive initial training and onboarding (fully paid by us)

• Continuous training and upskilling programs through Concentrix University

• Professional Development and Career Navigation programs to map out the steps in your desired development

• Health and Wellbeing initiatives

• Relocation support if needed (accommodation and travel expenses)

• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time

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