Logistics Service Representative II

The Logistics Service Representative II will work in the following programs consumer based Reverse Logistics, survey work, welcome and onboarding, and market research. The Logistics Service Representative II supports the company s processes through professional communications, both to and from customers, on behalf of OnProcess Technology s clients. As a result of customer contact, the Logistics Service Representative II updates the company database with all appropriate information. The Logistics Service Representative II supports all quality assurance efforts and program criteria.

Responsibilities

Perform and handle outbound or inbound customer and or client communications.
Advise customers on behalf of OnProcess Technology s clients.
Interact with customers via various methods of communication.
Update program database accurately.
Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies.
Identify and escalate data or program specific issues to appropriate level of management.

Qualifications 12 months previous customer service experience within a Contact Center. Attention to detail and accuracy. Strong written, verbal and interpersonal communication skills. Ability to maintain confidentiality. Results driver with action orientation. Education Certification requirement High School Diploma or equivalent.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.