Customer Solution Center Representative

Customer Solution Center Representative

Description -

Job Summary
• This role is responsible for independently addressing customer concerns using established protocols, resolving moderately complex technical issues, and providing comprehensive responses about products and services. The role actively collaborates with teams, contributes to customer solution offerings, and aligns their work with global strategies. The role adheres to standards, maintains data confidentiality, and completes process-oriented assignments with minimal supervision.

Responsibilities
• Operates almost independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.
• Resolves moderately complex technical problems encompassing hardware and software through incoming customer interactions and proactive notification systems.
• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as ex...