Senior Operations Analyst

With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.

As a Senior Operations Analyst, you will act as the main internal Operations strategic/analytic resource across areas, having Support Ops teams as main stakeholders and connect and coordinate other teams to get initiatives done. Strong work ethic and a positive attitude. Good communication and collaboration skills. Ability to work under supervision and guidance. High motivation and a desire to succeed.Stakeholder management.

Responsibilities

• Ability to analyze and interpret complex sets of data, as well as make business recommendations based on analysis
• Ability to integrate different data sources and create data reporting systems in Mode Analytics
• Track progress of business inputs/outputs across cross-functional stakeholders while identifying gaps or risks and drive resolution as necessary
• Drive operational efficiencies based on data
• Prepare and deliver program status updates and presentations to internal stakeholders and executive leadership team
• Apply technical mindset to identify operational drivers

Requirements

• Bachelor's degree or equivalent experience in Economics, Finance, Data Science, Actuary, Engineering, Statistics
• 2-4 years of relevant experience working in Operations, Product Management, Data Science, Strategic Teams
• Outstanding organization, analytical and strategic thinking
• Great top-down communication skills
• Advanced English (written and spoken)
• Advanced knowledge in using tools to manage big sources of data and visualization, such as: SQL, Snowflake, PowerBI, Tableau
• Knowledge of CRM tools such as Zendesk, Salesforce, Hubspot, Kustomer is a plus

Benefits

• Company-funded Health for employees and immediate family members
• Life insurance
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium
• 13% Saving funds
• $2,000 MXN monthly grocery coupons
• $2,000 USD annual Coworking Travel allowance
• $2,000 USD annual Professional Development allowance
• $500 USD annual Fitness allowance
• $500 USD Phone Finance allowance
• $250 USD Home Office equipment allowance
• $200 USD Headphone allowance