Sr. IT Director - Infrastructure

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a Senior Director of IT Infrastructure you will drive our organization's technological evolution and infrastructure capabilities. This pivotal role focuses on enhancing and strategically advancing of our IT infrastructure to support transformational change and foster innovation.

Leading a team of dedicated professionals, you will ensure the reliability, scalability, and security of our infrastructure while optimizing costs and driving operational improvements.

Responsibilities:

• Develop and execute a comprehensive IT infrastructure strategy aligned with organizational goals to support business growth and transformation.
• Lead the transformation of our IT infrastructure by leveraging emerging technologies and best practices to enhance efficiency, scalability, and agility.
• Cloud: Define and implement a robust cloud strategy ensuring security, resource optimization, and scalability.
• Network: Ensure high availability, resilience, and security of networking infrastructure, adhering to best practices and regulatory requirements.
• Manage vendor relationships, contracts, and SLAs to align with business objectives and ensure service delivery excellence.
• Ensure IT infrastructure compliance with industry regulations and standards, focusing on data protection and privacy.
• Build and lead a high-performing team of IT professionals, fostering a culture of innovation, collaboration, and continuous improvement.

Skills / Background

• Proven experience in driving transformational change within complex global organizations.
• Demonstrated leadership in engineering, architecture, and delivery in complex global organizations.
• Highly motivated continuous learner with an ability to understand diverse viewpoints.
• Proven track record for building high performance technical teams.
• Ideally, experienced in a fast-paced SaaS business or similarly complex tech environment.
• Exceptional at influencing senior stakeholders, leading change, originating ideas, and championing and gaining commitment.
• Strong written and verbal communication skills with the ability to articulate complex issues and solutions clearly.
• Mature understanding of foundational architectural concepts (design, business technology strategy, quality management, and human dynamics)

Qualifications:

• Proven IT infrastructure leadership
• Expertise in cloud and networking technologies
• Strong vendor management skills
• Excellent communication and presentation skills
• Minimum of 8 years of experience in technology leadership roles
• Preferred, but not required: Bachelor’s degree in IT or related field

Reporting To: Vice President, Global Enterprise Platforms & Services

Location: United States (remote)

Travel Requirement: Up to 25%

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$157,950.00 - $310,050.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

More details about our company benefits can be found at the following link: [https://mygenesysbenefits.com>

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.