HR Projects and Transformation Senior Manager

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is the leader in Customer Experience solutions, and we’re growing fast! We work within the One Genesys framework, where we deliver exceptional employee experiences anchored in empathy. Everything we do will help facilitate our employees and our team's success, and you will be a key member to make this happen. We are looking for a highly adaptable, organized and hands on HR Projects AND Transformation Senior Manager, to ensure our transformational projects are completed on time and within scope. If you are a transformational leader, with exceptional project management skills and improving employee experience and looking for the next step in your career, this role is for you.

What You’ll Do

As Manager of HR Projects and Transformation, you will work within a global HR team and other business departments within Genesys, leading the management of transformational projects. Genesys is rapidly changing, and so is our HR team. You’ll need to navigate those changes, keep the assigned projects on time and hit key milestones.

Being part of the People Operations Team for Genesys, you will work closely with our HR leadership team, HR colleagues, and functional stakeholders to ensure that project deliverables are defined and met. Some of the details of what you will do include:

Project Coordination:

• Plan, implement, and oversee projects across People Operations functions.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Coordinate cross-functional teams to ensure projects are completed on time and within budget.
• Provide guidance and leadership during technology implementations and special projects.
• Monitor project progress and suggest adjustments as needed to meet goals.

Presentation Support:

• Prepare and deliver compelling presentations for various audiences, including executive leadership, stakeholders, and team members.
• Collaborate with subject matter experts to gather relevant data and insights for presentations.

Quarterly Calls:

• Schedule, organize, and conduct quarterly calls with internal and external stakeholders.
• Develop agendas, prepare materials, and ensure all participants are well-informed ahead of calls.
• Lead discussions, capture key takeaways, and follow up on action items to ensure accountability.

Communication and Collaboration:

• Serve as a liaison between the HR Operations team and other departments, fostering collaboration and information sharing.
• Communicate project status, risks, and issues to relevant stakeholders in a timely and transparent manner.
• Facilitate regular team meetings to discuss progress, challenges, and opportunities for improvement.

Documentation and Reporting:

• Maintain comprehensive project documentation, including plans, reports, and meeting minutes.
• Generate and analyze project performance metrics to inform decision-making and continuous improvement.
• Provide regular updates and reports to the Vice President of Human Resources Operations.

About You:

• A minimum of 3 years of experience managing complex projects for Human Resources.
• Experience working in global HR projects.
• Demonstrated ability to work in an exhilarating and global organization.
• Experience working in partnership with senior leaders and functional experts.
• Excellent problem-solving abilities, attention to detail, and interpersonal skills.
• Experience preparing executive presentations and conducting calls for a big audience.
• Proficient in Microsoft Office Suite, and experience using project management programs including Smartsheet and Excel.
• PMP certification is a plus.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$89,900.00 - $176,400.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

More details about our company benefits can be found at the following link: [https://mygenesysbenefits.com>

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.