Technical Product Associate

Penta is a global company providing data-driven solutions to help clients achieve their objectives in an increasingly complex stakeholder environment. We provide cutting-edge intelligence products to help clients understand what their stakeholders think, see, and hear, and then leverage that intelligence to develop and execute effective, measurable strategies.

Our global team brings decades of experience in business, government, communications, research, data science, and media. Our clients include companies across a variety of industries, including technology, financial services, energy, healthcare, and more. Penta has offices in New York, London, Washington, DC, San Francisco, Vail, Dublin, London, Brussels, Singapore, and Hong Kong.

About The Penta Product Team:

Our product team works together across the US and UK offices to build and maintain the data, platform, and analytical tools used by our colleagues to deliver impactful insights for our clients. We maintain a strong learning culture where everyone is expected to not only do their work but help others learn more and grow in their roles and careers.

The Penta Product team is responsible for five core areas of the Penta business:

1. Support: we provide support for all Penta users including colleagues and work directly with clients to get the most out of our products and help them solve problems with any of our intelligence products.

2. Training: we design and lead all product training including how and when to use any of our Intelligence products like monitoring, insights reports, Penta.live, and the diverse range of analysis tools we build.

3. Data: we manage all of the data pipelines that underpin our entire platform, including working with providers to manage costs and quality.

4. Product design: we set the vision and design for our products and what we build from small bugs to major new features like AI summarization of alerts. We also build tools directly to solve problems and automate work for analysts globally.

5. Product marketing: we are the best suited to be able to communicate how our products solve problems, and we create the messaging and content to communicate that value.

About This Role:

As a Technical Product Associate, you will be at the intersection of user support and technical development. You will work directly with our colleagues and our clients, providing exceptional support and helping them resolve issues that may include diagnosing and triaging bugs within the platform. Additionally, you will leverage your technical skills to contribute to data analysis and tool management. This role is designed for those who are eager to grow their technical expertise and product management skills.

In this role you will:

- Provide exceptional customer service: Answer user questions, troubleshoot technical issues, guide them through product functionalities, work directly with our data team to monitor our data pipeline, and work directly with the platform administration tools.

- Develop technical skills: Assist in the creation and management of new tools for data analysis and automation; work with analysts to develop new data analysis approaches, visualizations, and products; and conduct ad-hoc data analysis to address specific client needs and generate actionable insights.

- Develop your product management skills: Learn the ropes of product development through on-the-job experience and mentorship, Participate in internal discussions and provide data-driven insights to inform product decisions, gather and analyze user feedback to identify user needs, pain points, and suggestions for improvement.

We have a strong culture of learning and collaboration. We expect that you will want to grow in your role and experience, develop new skills and experiences, identify opportunities for you to specialize and work on things that are both interesting to you and solve real problems for our business and our clients.

Qualifications:

- Bachelor’s Degree in Computer Science, Statistics, Data Science, or related field preferred

- Demonstrated technical skills including knowledge of programming and technical principles

- Strong technical aptitude and ability to learn new technologies quickly

- Excellent communication and interpersonal skills, both written and verbal

- Customer-centric mindset and a passion for exceeding user expectations

- Detail-oriented with a proactive problem-solving approach

- Ability to work independently and as part of a team

- A natural curiosity and desire to learn about product development

Salary Range:

The base salary range for this position will be $57,000 -$87,000, depending on a candidate’s experience and qualifications as it relates to the position.

Benefits:

Penta Group is proud to offer a generous benefits package, in which regular full-time employees are eligible for enrollment the first day of the month following their date of hire. Please find a list below of our current benefit offerings:

- Excellent health care, vision, and dental coverage provided by United Healthcare with 100% of individual employee premiums and 50% of dependent premiums covered

- Competitive retirement benefits with a 401(k) matching 100% up to 3% of an employee’s deferred salary, and matching 50% of the next 2% deferred

- Employer paid short term disability, long term disability, and life insurance, with the option to buy additional coverage

- Twelve weeks paid parental leaveFlexible paid time off and a generous holiday schedule

- Monthly stipend for cell phoneOptional pet insurance coverageFrequent firm-wide social events and activitiesAn excellent environment for learning and growth

Location: This position is for US-based personnel and will be hybrid, preference will be given to applicants in Washington, DC metro area who can be in-person in-office three days per week. DC-Area preferred, remote option will be considered for exceptional candidates.

$57,000 - $87,000 a year

Penta Group, LLC values diversity and inclusion, is committed to equal employment opportunity, and to compliance with federal anti-discrimination laws. We also comply with District of Columbia law, which prohibits discrimination and harassment against employees, applicants for employment and interns based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions, reproductive health decisions and breastfeeding), national origin, disability, age (18 and over), personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, matriculation (e.g., being enrolled in a college or university or in a business, nursing, professional, secretarial, technical or vocational school), political affiliation, genetic information (including family medical history), lawful use of tobacco products, unemployment status and status as a victim or the family member of a victim of domestic violence, a sexual offense or stalking.