Collateral Client Service Operations

Who we are looking for

We are looking for an experienced Collateral Client Service Specialist to join our Client Service team that focuses on our Collateral Management clients in Frankfurt, Germany.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Collateral Client Service Specialist you will

• Ensure client issues and queries are resolved by responding and escalating as appropriate and timely
• Facilitate communication between Client Operation & other business units to ensure an effective operating environment
• Work with senior management keeping them informed of new developments, service issues
• Ensure high quality standards of service
• Ensure superior client satisfaction by proactively identifying client needs, and potential internal issues impacting client satisfaction
• Serve as escalation contact for internal and external stakeholders, provide direction to resolve complex issues, define and implement process improvements to mitigate the risk of repeated issues, and lead by example in supporting other teams and stakeholders in resolving issues
• Collaborate with internal and external groups to identify, analyze and proactively resolve issues and exceptions
• Perform client training on State Street processes and applications such as MyStateStreet
• Manage daily service delivery to meet or exceed Service Level Agreements and Key Performance Indicators
• Contribute as subject matter expert to change processes and internal projects

What we value

These skills will help you succeed in this role

• Strong sense of quality and commitment to interact with internal or external clients effectively and professionally
• Strong communication skills and service orientation
• Ability to work under pressure (e.g. meeting deadlines, adopting and implementing changes)

Education & Preferred Qualifications

• Bachelor’s and/or Master’s degree with a focus on business and financial topics or comparable apprenticeship
• At least 4 years of relevant experience in the financial industry, preferably within collateral management or client services
• Knowledge of financial instruments and the collateralization process for OTC, CCP, Repo and Securities Lending is a must
• Good understanding of Middle Office processes
• Proficiency in English and German
• Strong knowledge of MS Office applications

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.