Director, Agency Development

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will drive recruitment activities for agency force, recruit quality and productive agents by selecting and developing the high calibres. Plan, develop & implement effective training and development interventions and incidental sales support enabling agents to acquire essential competencies and desired behaviours.

Job Responsibilities

• Drive manpower growth of agency force by designing and implementing recruitment strategy and initiatives. Provide direction, guidance and support to agents facilitating achievement of business targets.
• Drive agency productivity by enhancing the competencies of agents and by utilizing different incentive schemes.
• Develop recruitment tools, design recruitment events and incentive schemes enabling the achievement of the target KPI.
• Formulate and drive strategies and action plans for agency development, agency training and professional development of agents to maintain the competitiveness of our agency force.
• Deliver professional training and development solutions, provide coaching on quality customer services and give advice on improving recruitment performance of agency force.
• Build quality agency force through execution of compliance monitoring measures and proactively identify area for agency quality enhancement.
• Nurture agency force to embrace Company’s vision, mission and deliver our purpose.

Job Requirements

• Degree holder in any discipline
• Over 15 years’ experience in agency recruitment and training and agency business development in the life insurance industry, with 8 years in a supervisory role
• Agency leaders from Macau is highly preferred; Agency leaders from Hong Kong or GBA are welcomed
• MDRT qualifier is an advantage
• Insurance qualification or Professional qualifications (FLMI, CFP, FChFP, IIQE, etc.)
• Excellent communication, facilitation and presentation skills
• Strong business and organization knowledge
• Exceptional knowledge and experience with agency distribution
• Strong product knowledge in terms of understanding key product features, advantages, and benefits
• Able to provide constructive consultation and effective training to agents
• Proven people and managerial skills
• Ability to multi-task, being flexible, adaptable and at ease in a fast-paced environment
• Good command in Cantonese and English (spoken and written), Putonghua is an advantage
• Job incumbent for this role will need to base in Macau

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.