Export Finished Products Operation Manager

Export Finished Products Operation Manager

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MISSION

• Manage and develop the team in order to achieve the results related to the team’s mission
• Drive operations and performance by engaging employees towards the achievement of the entity’s objectives and customer satisfaction

KEY EXPECTED ACHIEVEMENTS
For a given Customer-to-Cash perimeter,
Managing and developing team:

• Creates an environment, with pairs, that encourages empowerment, collaboration and autonomy for direct team and among teams

• Guides the team to set objectives, aligned with the objectives of the entity.

• Ensures that the team have the adequate and suitable resources to complete its activities

• Manages priorities and guides the team to balance the workload according to the defined priorities

• Develops and supports direct reports' career plans and learning opportunities

• Provides regular and timely feedback to direct reports’

• Manages the staffing movements taking into account the expectations of employees, the needs of the team and the entity

• Applies company policies and procedures in managing direct reports.

• Facilitates change at team level.

Driving operations and performance :

• Helps team members understand the broader vision and guides the team towards results achievement
• Ensures the operations are conducted properly, according to processes, standards, and customer requirements
• Organizes and optimizes the means and solutions necessary to meet the objectives
• Evaluates operations performance against service level agreement in place and ensures corrective action plans are in place
• Coordinates actions with partners/customers to optimize the performance level
• Identifies the upcoming critical situations in order to anticipate actions
• Continuously seeks to improve performance of operations, customer and employee satisfaction

REQUIREMENTS

• At least 5 years experienced in Export Operation, Customer Service or Logistics & Supply Chain operation and Customs regulations background is preferred
• Direct experience in team management
• Strong leadership, empowering people and teams
• Fluent in English (Autonomy / Efficient)
• Strategic thinking, Logical & Analytical thinking, Problem solving and innovative skills
• Able to work under high pressure and challenging situations

Bangkok Office : The 9th Tower (MRT Rama 9)

Hybrid Working Policy