Group SAP Support Specialist

We are Printec

Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.

From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.

Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Did you know that Printec is behind your daily transactions?

Watch the video to discover some of our business solutions.

Responsibilities

SAP First Level Support:

• SAP Helpdesk responsible - support to SAP users through Printec Service Desk
• Act as a liaison with the SAP Partners (Implementors) and SAP Printec users
• Develop functional understanding of operations needed for 1st level support
• Ensure the stability of SAP SAAS Cloud infrastructure in collaboration with the SAP SAAS Team and SAP Partner

SAP Second Level Support:

One or more of the following areas should be covered depending on the relevant experience:

• Basic Basis services and support for custom developments including reports, interfaces, batch jobs, certificates, and IDOCs
• Access Management and Auditing
• Support on one or more of SAP ERP modules (FICO, MM, SD, MM, miniHR) and/or SAP Field Service Management

User and Process Governance:

• Maintain an internal knowledge base for internal use
• Identify training needs for end-users
• Global Template Design Governance
• Identify opportunities for process optimization within the SAP ecosystem
• Generate reports with insights on business's operational efficiency and decision-making processes

Requirements

• BSc Computer Science, Information Technology, Business Management or related field area
• Proficient at least in one of SAP ERP modules/areas (FI, CO, SD, MM, CS, Basis, Access Management) and/or Field Service Management Solutions.
• Understanding of SAP user role management, security, and compliance.
• Experience from 3 to 5 years in SAP projects
• Understanding of the end-to-end incident management life cycle
• Fluency in Greek & English language

Benefits

• Competitive salary
• Group private health & life insurance program
• Flexible working arrangements
• Early Friday departures during summer to support a healthy work-life balance
• Opportunities to participate in trainings
• Certified work environment by SHARE Equality Label®
• Certified as a Great Place to Work®

As part of our dedication to diversity, Printec is committed to Equal Employment Opportunity without regard for race, nationality gender, disability, sexual orientation, gender identity, or region.

Printec regrets that due to the large number of applications received, we will only contact those who solely correspond to the job requirements as listed above. All applications will be treated with strict confidentiality.