Business Analyst

What will a normal day look like?

The Business Analyst (BA) will be required to work closely with business stakeholders and support teams. They will be responsible for understanding business needs, analyse workflows / processes, and translate requirements into actionable specifications. The BA ensures that solutions developed align with business needs and provide value to TSA.

Duties and responsibilities:

• Conduct discovery and scoping sessions with stakeholders to understand their requirements
• Document business requirements, processes, workflows, and/or use case diagrams as needed
• Create clear, concise, and detailed functional and technical specifications document/s
• Identify any potential risks in projects and processes and help find solution to mitigate / manage these risks.
• Identify, understand, and articulate internal business requirements
• Regularly conduct research both internally and externally to identify opportunities for business process changes or improvement
• Regularly review existing business processes and ensure are streamlined, efficient and effective always
• Assist on business projects with process design, gap analysis activates, As-Is and To-Be Analysis
• Support Integration decisions and highlight impacts associated with end-to-end processes
• Work closely with business stakeholders, Finance, and IT Departments for development of initiatives such as financial plans, business process and systems
• Ensure complete and accurate documentation of business requirements
• Maintain comprehensive requirements documentation
• Manage change requests
• Can engage and communicate recommendations to senior stakeholders
• Facilitate meetings and translate technical or complex set ups to easily understandable concepts for all stakeholders
• Act as a liaison between business stakeholders and technical team
• Ensure that all parties understand the project goals, requirements, and constraints
• Assist project managers in executing projects
• Track project progress and ensure deliverables meet the required standards
• Spearhead User Acceptance Testing (UAT) as needed and work with stakeholders to ensure successful testing.
• Provide walkthrough sessions to stakeholders as needed
• Offer ongoing support to address any concerns post-implementation of the project
• Help as directed on ad hoc tasks and projects as directed by the stakeholders or the Country Manager
• Any other related tasks which may be necessary from time to time

Requirements

Essential

• Excellent communication skills both written and verbal
• Excellent organizational and documentation skills
• Excellent analytical skills and detail orientation e.g. spot trends and opportunities in data, analyse high-volume and multi-dimensional data from varying sources) using quantitative approaches (e.g., statistics, machine learning methods, etc.)
• Exceptional problem-solving skills, critical thinking, conflict management, and collaboration skills
• Effective relationship building through positive communication
• Expertise in requirements gathering, process mapping, creating user stories, and acceptance criteria to guide development teams.

Personal Requirements

• At least 5+ years work experience in the same capacity with focus on technical and database-driven projects
• Can translate complex quantitative analysis to business application questions with data
• Advance knowledge of Microsoft Office suite
• SQL / PostgreSQL knowledge an advantage
• Strong understanding of agile and waterfall methodologies.

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