As a Lead Service Designer, you’ll:
- Report to the Service Design and Delivery Practice Lead.
- Contribute to service improvement projects—from beginning to end.
- Lead projects with the support of Practice Leads and Strategists.
- Collaborate with colleagues to build and grow SDS Practice Areas for long-term sustainability.
- Lead skill-share sessions with colleagues to help them apply service design methods to their work.
- Contribute to the field of service design.
Essential functions
Below are the primary duties of this position:
Researching
- Contribute to the design and facilitation of thoughtful and ethical qualitative research to understand the service-related needs of community members, staff, leaders, and other stakeholders.
- Work with team members to synthesize research into insights and well-defined opportunity areas for service design intervention.
- Closely collaborate with team members to develop feasible, person-centered, and comprehensive cross-channel recommendations that improve resident and staff interactions with government.
Designing
- Transform evidence-based recommendations into project deliverables, like service blueprints, process ...
City of Philadelphia
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