Customer Service Representative

• Are you experienced in delivering exceptional customer service and support in a contact center, office or helpdesk environment? 🎯
• Are you fluent in English and/or Italian? 🔊
• Do you want to join a company with a modern environment and opportunities for career development? 📈

ManpowerGroup Greece, is seeking to recruit a Customer Service Representative, on behalf of its client, a global Healthcare Technology leader.

📌 Location: Ampelokipoi, Athens

📍 Working Model: Hybrid Model (Fully remote after training period)

Monday-Friday, 10.00-18.00

🎯​Contract: Permanent

What you will do:

Drive retention of new patients during their onboarding on insulin pump and/or continuous glucose monitoring through dynamic outbound calls at various points of therapy related to product education, patient assessments and additional factors.

More specifically:

• Deliver safe and reliable customer service and support for Diabetes customers in Greece and Italy
• Effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements
• Build positive relationships with patients, assisting with goal setting, realizing goals, identifying, and overcoming concerns during therapy
• Ensure support and solutions provided are aligned with Department and Standard Operating Procedures
• Demonstrate empathy, patience and resilience while safely assisting customers
• Accurately and consistently document customer interactions in PCRM system

What we are looking for:

• Bachelor’s degree
• At least 1 year of customer service experience in a contact center, office or helpdesk environment
• Fluent in Greek and English
• Fluency in Italian will be highly appreciated
• Ability to build relationships with patients that creates trust and engagement
• Effective multi-tasking

Compensation package and Benefits:

✔️ Competitive compensation package

🥗​​Ticket Restaurant

🩺​ Private Health Insurance

📖 Continuous training in an innovative multinational working environment

👥 Recruitment Process:

If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece