Customer Success Manager

As a Customer Success Manager (CSM) at Workiva, you are a critical part of our customer-facing team - driving the success of our customers on the Workiva platform. You’ll serve as the primary point of contact for assigned customers, managing the entire customer lifecycle, focusing on positive business outcomes and identifying opportunities for growth within customer accounts.

You’ll work closely with Workiva’s Implementation, Support, Marketing and Sales teams to ensure customers are effectively onboarded, trained, and supported throughout the customer journey.

As a CSM, your primary mission will be to maximize our customers’ value from the Workiva platform through developing and maintaining close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle.

What You’ll Do

• Drive customer adoption of Workiva solutions and continuously demonstrate product value to your customers
• Regularly engage with senior stakeholders / champions through meetings, calls, and on-site visits to review their progress, address any concerns, and identify opportunities for additional services or features.
• Work closely with clients...