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Motorway is the UK’s fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal
Updated
About Motorway
Motorway is the UK’s fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices.
About the role
Motorway is seeking an experienced Head of CRM & Lifecycle to develop and implement our CRM and lifecycle strategy across our two-sided marketplace, ensuring that we deliver exceptional experiences to our B2C and B2B customers at every stage of their journey.
Reporting directly to the CMO, you will be responsible for creating and leading the execution of a strategic CRM plan. You will optimise our lifecycle campaigns, expand customer reach and touchpoints, personalise our communications and support other key functions (Product, Engineering, Sales) across the business and marketing stakeholders that utilise CRM.
You will build and innovate the CRM team, provide strategic leadership, foster a high-performing, collaborative culture, and ensure functional excellence.
The ideal candidate will have a strong understanding of CRM, product, and customer experience, a proven track record of success in a leadership role, and previous experience delivering a technology-powered customer engagement strategy.
This is a unique opportunity to join an exceptional team in a fast-paced and rewarding environment that is transforming the used car market.
Please note that this is a Fixed Term Contract for 12 months.
What you’ll do:
We are committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where people can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.
We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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