Administration & Customer Service Officer

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Administration and Customer Service Officer

Working Hours: Full Time Work on Melbourne, Australia time (AEST) 8AM-530PM AEST

Salary Range: $1500/month

About the company:

An end to end home appliance installation company based in Melbourne, Australia. We are a fast growing company that prides ourselves on providing an exceptional customer service experience to our clients.

Duties and Responsibilities:

• Handle all inbound and outbound calls and inquiries from customers. This includes noting their personal details into our systems, providing them with accurate information about our products/services, scheduling and confirming appointments.

• Basic administrative data entry work using our bookings/CRM system, Addison Client Portal, Jotform, Mailchimp, Google Drive, Asana etc

• Manage all email correspondence in a prompt, professional and timely manner using our Gmail inbox management system Gmelius.

• Quoting all basic job enquiries in an accurate and timely manner.

• Scheduling of client jobs efficiently and accurately.

• Assist in processing customer invoices, payments and chasing up on outstanding invoices over the phone.

• Maintain accurate records of customer interactions and transactions including maintaining customer confidentiality and privacy

• Coordinate with Addison managers to ensure timely resolution of customer issues.

• Provide administrative support to management as requested.

Requirements

Qualifications:

• At least 2 years experience in a customer service role specifically with outbound and inbound phone calls
• At least 1 year experience in an administrative role
• Excellent English written and verbal communication skills. Must be able to speak and write clearly, concisely and confidently. This is a non negotiable.
• Proficiency in using Google Drive specifically Sheets
• Quick and agile learner
• Strong organisational skills with the ability to multitask.
• Attention to detail and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Must have at least 2 computer screens
• Must have high quality audio equipment to be able to take inbound and outbound phone calls

Secondary Preferred Qualifications (but not required):

• Experience with managing social media accounts such as Instagram including using Canva and other editing tools to edit stories, photos, videos and reels
• Experience with email marketing such as Mailchimp
• Experience with writing basic blog posts