EntryManager
🇩🇪 Germany
Operations Manager
Customer success & support
- You will be the first point of contact for our customers, always listening to their concerns and aiming to provide excellent customer service at all times
- You will proactively monitor orders, returns and inventory levels to ensure compliance with our service level agreements
- You will coordinate customer queries with internal stakeholders and our warehouse partners (e.g. for the distribution of packaging and marketing materials)
- You will conscientiously record and qualify your customer interactions, and enable our product team to continuously improve our software in line with customer needs
- With initiative and commitment you will contribute to a constant optimization of our communication and processes
- You have already gained some first professional experience in a customer facing role - ideally in the B2B software environment with E-commerce / logistics reference
- You have a courteous manner, are detail-oriented and keep a cool head in stressful situations
- You are a natural problem-solver who proactively finds solutions to customer requests
- You are tech-savvy and ready to understand our logistics operating system
- You are a true communication talent with very good German (C2) and English skills, both written and spoken, and you have a strong customer and service orientation
- Play a key role in our high-performing team determined to shape the future of E-commerce in Europe while working hand in hand with our experienced founders (Rocket Internet, Foodora, Kaia Health, Curingshot)
- For us, it’s not important where you come from, but how happy you make your customers. If you have your own philosophy or a new approach to your work, we would be happy to learn from you
- Work in a 2x Kununu awarded Top Company and generate high impact in a fast-growing as well as international environment
- Benefit from our highly flexible work model including home office and working from abroad. Your onboarding will take place in our nice Office in the heart of Cologne
- Have a competitive compensation package and a generous annual development budget of 1.500€ paired with 3 additional development days to support your individual journey with us
- We support your physical and mental health. Select from a range of offerings such as Dance E-Bike, Kyan Health App, or Well-Pass on top of your 28 vacation days to recharge your batteries
- Get a state-of-the-art tech set-up right from the start. You can choose your hardware (Apple or Windows) and additional equipment such as noise-cancelling headphones
- Besides regular after-work specials and team events, join us at our yearly off-site and other amazing office parties
Alaiko
A company focused on shaping the future of E-commerce in Europe.
E-commerce
Logistics
Software
Startups
Technology
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🇩🇪 Germany
Operations Manager
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