Recruiting: US Remote, United States of AmericaPrincipal Associate - Process Management, Emerging Intent Complaints Operations Strategy (Work From Home)
The Escalated Complaints Horizontal Operations & Strategy (ECHOS) organization supports key business processes that address the intake and handling of escalated customer complaints as well as collection of data to re-define operational reporting, pinpoint trends and identify improvement opportunities.
As a member of the Complaints Operations Strategy team, you will be part of a smart, talented team responsible for transforming the customer and advocate servicing experience for Tier 3 Regulatory and Non-Regulatory complaints within the US Card Channels organization. You will help shape how Capital One responds to the highest level of escalated issues, partnering with Tier 2 and Tier 3 teams to identify trends and implement solutions. You will regularly integrate and influence multiple groups and be seen as a strong consultant by business and strategy partners in developing strategic capabilities and executing sustainable customer and advocate experiences. You will educate and gain buy-in from key stakeholders elevating the issues...
Capital One
A financial company focused on driving a major transformation within Capital One and creating solutions to help millions of Americans achieve financial empowerment.
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