Digital Business Analyst

This role is responsible for providing business and initiative support to TAL’s Group Life Stakeholders by developing innovative and intuitive business and digital solutions, managing system changes, daily support activities and detailing documentation on new or changed processes and technologies.

Key Responsibilities:

Business Analysis and Product Management

• Analyse current business practices and processes, identifying improvement and transformation opportunities to improve customer experience, reduce operating costs, speed of implementation, elimination of waste
• Uncover new product feature or enhancement by analysing web analytics and user testing, behaviour and feedback.
• Collaborate with business teams to elicit business requirements and translate them into user stories for refinement with engineering pods, aiming to deliver seamless user experiences.
• Produce written and visual documentation that clearly articulates the product's technical and non-technical aspects, enabling fast knowledge transfer and efficient adoption across partner instances.
• Identify and document current and future state business processes to create a solid understanding of new products and jou...