Chief of Staff

What we are looking for

We are looking for a Chief of Staff. Reporting to the Chief Commercial Officer the chief of staff will support the running of the Commercial function by working closely with country General Managers, Marketing, CX, Customer Ops, and design teams. The role holder will manage the partnership pipeline, choreograph partnership/product launches, and iterate customer journeys.

What does the job involve

Commercial Operations

• Partnership management; continuously pulse-checking all partnerships to ensure existing customer journeys and products are serving the needs of the partner, customer, and the company.
• Orchestrating partnership launches after deal closure pulling in different teams and project managing the process.
• Keeping track of ongoing partnership conversations across our markets identifying opportunities to re-engage, pivot, pause, and/or leverage networks.
• Working with the Marketing and Customer Experience team on launch activities and product marketing
• Teaming up with the partnerships team to review pitches and partner decks.

Revenue Admin

• Working closely with the CCO to determine product pricing and how to leverage the levers informing pricing decisions.
• Modeling partnership revenue opportunities to determine the level of internal resource deployment needed.

Product Design

• Putting in mind the bespoke nature of the insurance products we build, you will take part in product ideation and brainstorming sessions, product pitches to partners, and identifying opportunities to tweak our offerings.
• Digging into the product data to mock up unit economics and commercial viability of the product.
• Iterating customer journeys for different partnerships, you will be part of (and own some) partner meetings and internal sessions that develop customer journeys.
• Simplifying and summarizing detailed insurance policy terms, conditions, exclusions, and limits into easy-to-understand product briefs.

Qualifications

• Live our values – care and protect our customers, do the right thing, low ego, and have fun
• Degree in Business, or related field.
• 5 to 7 years of professional experience in a commercially facing role or a management consulting background.
• Experience managing a team.
• Advanced data analysis skills useful for generating and interpreting key company metrics.
• Excellent interpersonal skills and communication skills, including oral and written
• Ability to work autonomously and take initiative, solve problems (solution-oriented),
• Willingness to work as a team member with people in and outside of the organization from differing backgrounds, geographies, and cultures.

Benefits

We offer a competitive salary commensurate with experience. We combine that with useful employment benefits like stock option plans, office lunches, an L&D stipend and healthcare, and a company culture that allows you to enjoy your work while making meaningful connections.