Account Manager

At Mellifera we develop innovative IT solutions for Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanking platforms in the European Union and the United Kingdom. Our team combines deep industry knowledge with cutting-edge technologies to ensure seamless operation of payment systems and compliance with regulatory standards. Our flagship products include multifunctional payment gateways and AI-driven compliance platforms, supporting global expansion and digital transformation in financial services.

Your impact:

You will be involved in creating a secure and efficient digital system that facilitates online transactions by connecting e-commerce websites or mobile applications with financial institutions, allowing for the seamless transfer of funds between customers and merchants. You will be integrating various payment methods, such as credit cards, digital wallets, and alternative payment options, to offer customers a convenient and flexible payment experience, ultimately enabling businesses to securely accept payments online and manage their financial transactions effectively.

We're seeking an enthusiastic Account Manager to join our growing FinTech team. You'll play a pivotal role in supporting our B2B customers, ensuring their success with our innovative payment solutions.

Requirements

• 3+ years of experience in a client-facing role within the FinTech industry, financial institutions, or large companies with complex payment needs.
• Strong technical background in FinTech, with a solid understanding of how payment solutions work and their capabilities.
• Proven ability to identify customer pain points and translate them into actionable solutions.
• Excellent communication and interpersonal skills, with fluency in both English and Russian.
• Negotiation expertise with a track record of securing favorable terms for the company.
• Collaborative spirit and the ability to bridge the gap between customers and internal teams.
• Proactive and results-oriented with a strong dedication to customer success.

What You'll Be Responsible for:

• Manage a portfolio of high-value B2B clients in the FinTech space.
• Serve as a trusted advisor, translating customer requirements into clear and actionable plans for the Product Owner and development team.
• Proactively cultivate and nurture strong, long-term customer relationships.
• Identify opportunities for upselling and cross-selling our suite of FinTech products.
• Manage customer expectations and ensure their satisfaction with our solutions.
• Closely collaborate with the Product Owner to guarantee product offerings align with

Benefits

• No bureaucracy
• Competitive salary and benefits package
• Flexible working schedule and remote work options
• Educational budget
• Pet friendly offices