Account Manager

We are looking for an Account Manager to support our customers throughout the DACH region. You will be driven by CSR and ESG related topics and in this role you will be expected to discuss complex sustainable procurement solutions in German and English.Sustainable procurement has gained in importance and maturity over the past decade and is at the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.In this role you will:

• Manage a portfolio of existing customers, ensuring that they maximize the value they get from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards Ecovadis services.
• Advise existing accounts on the implementation of their sustainable procurement program, enable and support changes when required. Promote upsell of additional services when needed.
• Establish and maintain a strong relationship with customer project managers and decision makers.
• Act as the main point of contact for your accounts, providing project management support to liaise between customer teams and EcoVadis operations teams.
• Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.
• Identify upsell opportunities in line with customers’ sustainable procurement program and strategy.
• Contribute to Ecovadis continuous improvement process by providing feedback to product management team on solution development needs
• Lead and/or support a variety of Customer-focused projects.
• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere.

Requirements

As our Account Manager you will 5yrs+ of experience in customer management or consulting with large accounts. In addition, you will bring:

• Experience or education in a related field (Procurement, sustainability, business)
• Knowledge of procurement systems and SaaS is an asset - but not mandatory as long as you can demonstrate an understanding of complex management systems and tools and how they impact the workflow of the customer
• Experience from a fast paced environment as well as an ability and interest to work with an international and multicultural team
• Excellent communication skills (Both written and verbal) - fluency in German and English is a must
• Self-driven, results oriented and team player
• Ability to summarize key findings in PowerPoint presentations
• Excellent data analytical skills
• Bachelor's degree preferred
• Passionate about sustainability