Title
Service Delivery Manager
Job Description
JOB PURPOSE
To manage the end-to-end customer lifecycle, ensuring optimal service satisfaction through the delivery of consistent and value added services / solutions to retain current customers, and to do so in a cost effective manner to contribute toward account profitability.
KEY RESPONSIBILITIES:
- Conduct Ongoing Customer Lifecycle and Relationship Management
- Ensure Customer Service Satisfaction
- Continuously monitor customer Service delivery and proactively realign
- Control costs and maximise service/solution profitability
- Build and retain strong and scalable inter-personal relationships with clients, and internal parties;
- Assist with customer information sessions creating engaged customers and facilitate organic growth;
- Taking ownership of customers issues and following problems through to resolution;
- Provide continuous, professional, accurate and consistent feedback to clients;
- Schedule, prepare and present monthly review meeting;
- Ensure clear understanding and interpretation of detail in reporting to ensure accurate reporting;
- Conduct quarterly customer surveys and highlight/escal...
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Altron TMT (Pty) Ltd (South Africa)
Provider of technology solutions and services
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