Customer Service Representative

Duties and Responsibilities:

• Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile
• Stay current with industry changes/trends to provide best in class service
• Meet personal/team qualitative and quantitative targets

Note: candidates who can start ASAP will be prioritized

Requirements

Education and Experience:

• At Least 2 years of customer service experience is preferred
• High School Diploma or equivalent

Required Knowledge, Skills, and Abilities:

• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Basic computer and typing skills
• Consistent attention to detail and quality
• Customer focus and adaptability to different personality types
• Strong time management skills with the majority of your time focused on inbound calls
• Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts

Benefits

Job Highlights | Benefits:

• HMO with 1 free dependent upon hire
• Life Insurance
• Night Shift
• 20 PTO credits annually
• Great Company Culture
• Career Growth and Learning
• Salary range : P20,000 - P21,000