As the Team Leader for the eSchool Data Support Team, your primary function will be to facilitate providing world-class customer support to both internal and external customers by overseeing team members, resolving customer complaints, and developing processes to enhance productivity and performance.
The Team Lead will have exceptional customer-focused service skills and the ability to communicate effectively with educational staff. In addition to demonstrating advanced technical skills in all types of devices & experience troubleshooting mobile technologies, the candidate possesses the skill set needed to impart knowledge to all Tier I agents. You are an integral part of the teacher and administrator journey, managing onboarding, maintenance, satisfaction, and renewal processes. The overarching mission is to guarantee an exceptional experience for our customers on our platform, ultimately contributing to successful student learning outcomes. This position involves close collaboration with various Renaissance Learning departments and direct engagement with customers, making the ideal candidate a risk-averse innovator.
Job Responsibilities
- Ability to effectively resolve a lar...
Renaissance
Nearpod is a learning platform that helps teachers engage students through interactive lessons and activities. We have a remote-first culture and our diverse team is based across the US.
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