Regional HR Operations Specialist

Are you eager to elevate your HR career within an innovative global tech company where your contributions have a tangible impact? Welcome aboard! We're in search of dynamic, meticulous HR enthusiasts eager to help us take the Wolt employee experience to the next level. If you're driven by the challenge of navigating the complexities of HR and aspire to make a meaningful difference in team members’ lives, your search ends here!

The People Team at Wolt consists of about 200 HR, Talent, Tech, Payroll and Talent Acquisition professionals located in Helsinki, Budapest, Copenhagen, Berlin, Tel-Aviv, Athens, Tbilisi, Tokyo and more. We’re a global People function, well-respected by the people and teams that we support and partner with. To reach the next stage in our exciting growth plans, we are now looking for a Regional HR Operations Specialist to join our global People Team, based in Helsinki.

As our Regional HR Operations Specialist you will have holistic ownership of our entire employee lifecycle at our offices in Finland and support HR operations across Region North. Your central focus will be to quickly understand and build on the core HR foundations that are already in place and take our HR service delivery to the next level. You’ll do that both for our core business and our vertical, Wolt Market.

What you’ll be doing

• Address advanced HR inquiries (Tier 2): Offer expert advice on sophisticated HR queries, supporting Wolt employees across Finland and the North Region countries with their nuanced HR needs.
• HR program implementation: Support the execution of targeted HR programs, including compensation reviews and performance appraisals.
• Analytical insight: Utilize HR data to craft insightful analyses and reports, aiding decision-making and enhancing our HR intelligence.
• Navigate employee relations: Manage sensitive employee concerns and grievances, ensuring a fair, respectful, and legally compliant resolution process.
• Compliance mastery: Monitor and help us enforce adherence to labor laws and regulatory standards, safeguarding our organization against legal risks.
• System enhancement and maintenance: Continuously refine our HR tools and platforms for optimal efficiency, particularly Workday, ensuring high data integrity and functionality.
• Specialized training initiatives: Design and deliver onboarding and training sessions, focusing on elevating the skills and competencies of our team leads and team members.
• Complex issue resolution: Collaborate closely with People Partners to tackle and resolve high risk HR challenges.
• Support end-to-end employee life cycle processes: Answer general HR queries (Tier 1), write employment contracts, handle data in Workday, and play an active role in monthly payroll-related tasks and management.

Requirements

• Background: People/HR Operations experience in Finland, ideally in a multi-country, global environment
• HR passion: A genuine zeal for impacting lives positively through HR.
• Service excellence: A commitment to delivering exceptional service experiences.
• Technological affinity: An enthusiasm for digital solutions and HR technology.
• HR knowledge: Solid grounding in HR fundamentals, whether through education or practical experience.
• Process orientation: A love for structured, efficient work processes.
• Learning and growth: A relentless pursuit of HR knowledge and expertise.
• Problem-solving: A proactive approach to overcoming challenges.
• Independence and collaboration: Exceptional at working both autonomously and as part of a team.
• Digital proficiency: Comfortable in a digital-first, interconnected work environment.
• Communication skills: Fluent English abilities, both verbal and written.