Customer Success Executive

About Moove

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About the Role

As a Customer Success Executive at Moove, you will play a key role in ensuring our clients'
satisfaction and success. Your responsibilities will include building strong relationships
with customers, understanding their needs, and proactively addressing any issues or
concerns. You will work closely with cross-functional teams to deliver solutions, provide
product insights, and contribute to the overall growth of client accounts. This role offers an
exciting opportunity to foster client engagement, promote retention, and contribute to
the continuous improvement of Moove's products and services.

What you’ll be doing

● Monitoring drivers’ performance.
● Conducting daily check-in on drivers’ pulse.
● Supporting drivers.
● Solving driver's issues while drivers are in transit.
● Receiving inbound calls from drivers.
● Making outbound calls to drivers.
● Conducting driver survey.
● Compiling data from drivers survey
● Accountability of all Moove vehicles
● Ensuring that drivers obey rules and regulations as laid down by the company.
● Ensuring that drivers get the right information from the company.